Consumer Protection
Consumer protection law is designed to ensure that prospective and current students can make informed decisions about their future education.
For prospective students to make an informed choice, they should have accurate and unambiguous information about the university and programmes. UCL has a legal obligation to provide this information at the earliest possibility.
Consumer protection听law also requires that changes to some aspects of programmes, particularly changes to compulsory modules, will result in the need to notify听applicants and in some cases consult with offer holders and current students. More information about 皇家华人's risk-based approach to communicating changes can be found in Chapter 7 of the Academic Manual.
The following pages have been developed to provide UCL staff with guidance and support on consumer protection law.
Working institutionally and across the sector to ensure compliance requirements as set out by the CMA and OfS.
Information and guidance regarding the legal framework informing consumer protection.
Guidance and information for staff including best practice information.
Our online course provides an overview of CMA guidelines for complying with consumer protection law at 皇家华人.
Key contacts
UCL Consumer Protection Lead:听Bella Malins
Should you have any questions about producing student recruitment communication materials or providing spoken advice to prospective students please contact your Faculty Communications and Marketing Manager.
If you would like to provide feedback or have any questions regarding the information on this website please email our SRS compliance team at听srs-compliance@ucl.ac.uk.
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